Refund policy

Return & Replacement Policy – DRIP DRIVEZ

1. Eligibility

We offer replacements within 5 days of delivery only if:

  • You received the wrong product
  • The product has a manufacturing defect
  • Issue is reported within 48 hours of delivery
  • A proper unboxing video is available

2. How to Request

Contact us within 5 days:

Include:

  • Order ID
  • Issue details
  • Clear images/videos

3. Important Instructions

  • Stop using the product immediately
  • Return in original packaging
  • Product must be unused & undamaged
  • Include all tags, inserts & invoice

4. Return Options

  • Assisted Return: Available (if eligible)
  • Self Return: Required in other cases

5. Verification Process

  • Digital Check: Review of submitted proof
  • Physical Check: Final inspection at warehouse

👉 Replacement is approved only after successful verification

6. Non-Returnable Cases

We do NOT accept returns for:

  • Personal dislike (color/design/quality)
  • Wrong order placed by customer (paid replacement available)
  • Minor color variations due to lighting
  • Damage due to usage, washing, or external factors

7. Cancellation Policy

  • Free cancellation within 12 hours
  • Post-processing cancellations may include charges

8. Refund Policy

  • Processed on Tuesdays & Fridays
  • May take up to 10 working days

Note:

  • Charges may apply (handling/shipping)
  • Rare cases: refunds may be issued as store credits only

9. Delays / Lost Orders

  • Resolution may take time in rare cases
  • Refunds (if applicable) may take up to 30 days
  • Full support assured till closure

Quick Note 💡

We focus on delivering premium quality car products, and every request is handled carefully to ensure fairness for both you and DRIP DRIVEZ.